We aim to offer our visitors a welcome, safe, and secure environment, along with a life enhancing experience and excellent customer service. We welcome all visitors and offer free access to our permanent galleries and collections at the Garioch Heritage Centre. We welcome and encourage donations from our visitors. To ensure that all visitors enjoy their visit we ask that the following Conditions of Entry are followed.
ADMISSIONS
- If asked, agree to a bag-search, which means the searching of any bags or clothes being carried on entry. Admission to the museum may be declined if refused.
- Comply with all signs, notices, instructions and directions.
- Comply with normal Health & Safety practice around the museums; Science and IndustryMuseum reserves the right to refuse entry to anyone if there is reason to believe the health,safety and security of other visitors may be put at risk.
- Consume food and drink in designated eating areas only.
- Look after your personal property and not leave things unattended, unattended items leftwill be removed.
- Visitors leaving buggies or similar, along with any baggage and their contents, in unattendedparking areas do so at their own risk. The Centre accepts no liability.
- Conduct yourself in a manner that does not cause offence to others.
- Conduct yourself in a manner that does not cause offence to others.
PLEASE NOTE: Garioch Heritage Centre is not responsible for any damage to, or loss or theft of, personal property brought onto Garioch Heritage Centre property.
RESTRICTIONS
- Visitors aged 15 and under must be accompanied by an adult.b.Booked groups must have a minimum of 1 adult to 15 children. Adults must stay with the group at all times. For groups with younger children, or those with additional needs it is recommended that the ratio of adults to children be increased. Supervision for certain galleries (e.g. hands-on areas), 1:8 will be advised on booking. Group leaders are expected to control the behaviour of their group members; if they fail to do this, (in exceptional circumstances) the group will be asked to leave the Centre. We reserve the right to refuse entry to any group/school that has previously been asked to leave for anti-social behaviour.
- Groups of students aged 16-19 may explore the Centre independent of theiraccompanying adults, but if requested by Centre staff, the adults must accompany them at all times.
- Visitors are asked to have consideration for others when using mobiles anywhere in themuseum, especially within the gallery and Special Exhibition areas.
CLOSURES
We make every effort to ensure that our exhibits and galleries are open and available to the public at all times. However, for continual improvement, development and general maintenance purposes, we may need to close galleries from time to time. Where this is necessary, this information will be on our website and at an appropriate location within the Centre. Photography. Visitors are not permitted to: Make any recording or take any photograph for anything other than private non-commercial purposes.b.Make any recording or take any photograph of any person without the authorisation of that person.c.Sell, license or otherwise publish, distribute or reproduce (or permit such), whether in whole or in part, any recordings taken or made on Centre property without the prior written consent of GHC.d.Use tripods or photographic lighting without prior consent.
Make any recording or take any photograph for anything other than private non-commercial purposes.b.Make any recording or take any photograph of any person without the authorisation of that person.c.Sell, license or otherwise publish, distribute or reproduce (or permit such), whether in whole or in part, any recordings taken or made on Centre property without the prior written consent of GHC.d.Use tripods or photographic lighting without prior consent.
Note: (1) GHC reserves the right to restrict the use of both video and still photography in certain areas of the Centre, particularly in cinema and exhibition areas, or where photography might be deemed inappropriate. (2) Commercial usage of cameras and recording devices, including tripods and lighting, is only allowed by prior arrangement with GHC where a fee may be payable.6.
OBSTRUCTIONS
Visitors are requested to ensure that they do not obstruct staircases or congregate in large groups on the galleries as this could affect visitor flow and safety in event of an emergency.
In order that you and all our visitors have an enjoyable experience we ask that you do not:
- Cause abuse to other visitors or our contractors and staff or act in a manner which offends, insults, humiliates, intimidates, threatens, or vilifies any other person.
- Smoke; all GHC sites (inside and out) are completely non-smoking including electronic cigarettes or other similar smoking devices.
- Conduct charitable collections, raffles and fundraisers unless previously approved by GHC,d.Distribute brochures, flyers, or pamphlets of any kind.
RESTRICTED ITEMS
Please do not bring the following on to GHC premises
- Alcohol. Alcohol may only be consumed, if purchased on site, in a recognised eating/drinking area (restaurant, café or picnic area).
- Illicit drugs.
- Clothing with offensive signage or logos.
- Animals, with exception of Assistance Dogs.
- Weapons, including pepper or other noxious sprays, fireworks, missiles or other itemsconsidered dangerous, including knives and other bladed instruments. Knives which can belegally carried for religious reasons are normally exempt from this policy, e.g. the Kirpan(Sikh ceremonial dagger).
- Gang patches.
- Any clothing or item worn deliberately to obscure the face for what might be consideredillicit purposes (e.g. hoodies, bandanas, masks etc), but with the exception of culturalobservance such as a Niqab or Burkha.
- Skateboards, scooters, roller blades, bicycles and use of shoes containing ‘wheelies’.
- Laser pointers, except when being used for educational purposes.
SECURITY
- Bag Searching: When required, bag-searching procedures are conducted at GHV depending on risk and threat. The searches, conducted at the main entrances duringopening hours, look for articles associated with: terrorism, demonstrations, violence, theftor damage. If any of the above are identified, Security or Duty Managers will take thefollowing action:
- Contact the police, as appropriate.
- If the visitor declines confiscation of the item, refuse entry.
GHC reserves the right to remove any knife, tool or implement that could be considered as a danger to the public or the collection; said knives, tools or implements would be removed at the bag-searching point, recorded and returned when the visitor was leaving the Centre.
2. Behaviour: Unacceptable behaviour may result in individuals being asked to leave themuseum, or the police may be called to deal with the following:
- Visitors under the influence of alcohol or drugs.
- Serious cases of disturbance.
- Indecent behaviour (e.g. bodily exposure that may cause offence to others or overtly sexualbehaviour).